Frequently Asked Questions

PRODUCTS INFORMATION

Journal Material + Dimensions

• Hardcover and back in a deep purple hue with all 5 Archetypes.
• 111 lined ivory pages with Months + Days on top.
• Gold spiral bound so you can lay your journal flat or flip the cover back when writing.
• Gold metal clips to protect the corners.
• Gold Foil UNTAMED logo + Mantra on back.

We are based in the USA and we ship worldwide.

How much does it cost to ship?

It will depend on the products you get and where you are located. The site will calculate the shipping cost base in the items you ordered.  And we offer FREE shipping within USA in orders over $250.

When will my package be sent out? 

Please allow up to two weeks for your order to arrive.

How long will it take to receive my order?

If in the US expect to receive your order within three to five business days after it is shipped (with flexibility), knowing that once it's out of our hands
it's in the post office's hands.

If you live outside of the US expect a few extra days to receive your order.

At any point you can email the team at assist@thetaylorsimpson.com, and they will provide more information. 

How can I change my shipping address?

If you wish to change your shipping address, please contact assist@thetaylorsimpson.com as soon as possible. 

Since we process orders as quickly as possible to expedite shipping times, it is not guaranteed that we will be able to adjust your order details before your order begins processing but we’ll do our best.

REFUNDS AND EXCHANGES

Refund Policy

All our sales, unless damaged or defective, are final.

We ask that you review all the information about this product before you commit to buying.  Please review all photos in detail, as well as, make sure the dimensions and sizes will work best for your life and will suit your personal needs.  We are fully confident that if used correctly you will experience growth and transformation.

My item was damaged or defective, what do I do to exchange?

We're so sorry to hear your item arrived damaged or defective.

Follow these steps for an exchange (we do not honor refunds):

Step 1: Please take a picture of the damage (Item must be unused. I.e. Journal cannot have any writing in it and sage cannot be burned - any signs of use will forfeit an exchange)

Step 2: Send us an email with a brief explanation of the damage, attach the picture and send it to:

assist@thetaylorsimpson.com

Step 3: We will respond within 24-48 hours with next steps to exchange your order.